Legal

Terms & policies

Transparency matters. Here you'll find everything governing your use of OptimalMatch services.

Terms of Service

Last updated: March 1, 2026

1. Acceptance of Terms

By accessing or using OptimalMatch services provided by Unidatum Integrated Products LLC, you agree to be bound by these Terms of Service. Our platform includes AI-driven voice agents, sales automation, ad generation, landing page creation, and pipeline management tools. If you do not agree to these terms, do not use our services.

2. Services Description

OptimalMatch provides autonomous AI-powered sales and marketing solutions including the Voice Receptionist, Sales Agent, Ad Generation engine, Landing Page builder, and Pipeline Management system. These services operate continuously to handle customer interactions, generate leads, and manage outreach on your behalf.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account and keep it up to date. Notify us immediately of any unauthorized access.

4. Acceptable Use

You agree to use OptimalMatch services only for lawful business purposes. You may not use our AI agents to make deceptive claims, harass individuals, violate telecommunications regulations, or engage in any activity that violates applicable laws. We reserve the right to suspend accounts that violate these terms.

5. Intellectual Property

All content, technology, and intellectual property within the OptimalMatch platform are owned by Unidatum Integrated Products LLC. You retain ownership of your data and content submitted through our services. We do not claim ownership of your business data, customer lists, or campaign content.

6. Service Availability

We strive for 99.9% uptime across all services. Scheduled maintenance windows will be communicated in advance. We are not liable for downtime caused by factors outside our control, including third-party service outages, natural disasters, or network failures.

7. Limitation of Liability

OptimalMatch and Unidatum Integrated Products LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by you for the services during the twelve months preceding the claim.

8. Termination

Either party may terminate the agreement with 30 days written notice. We may suspend or terminate access immediately if you violate these terms. Upon termination, your data will be available for export for 30 days, after which it may be deleted.

9. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware. However, if you are a consumer in the European Union or the United Kingdom, nothing in these Terms shall deprive you of the protection afforded by mandatory provisions of the consumer protection laws of your country of residence, and you may bring proceedings in the courts of your country of residence.

10. Dispute Resolution & Arbitration

Before initiating any formal dispute resolution, you agree to first contact us and attempt to resolve the dispute informally for a period of at least 30 days. If the dispute is not resolved within that period, either party may initiate binding arbitration administered by a recognized arbitration organization under its then-current rules.

Class action waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class actions or class-wide arbitration.

EU/UK carve-out: This arbitration agreement and class action waiver do not apply to users located in the European Union or the United Kingdom, who retain all rights to bring claims in their local courts as provided by applicable consumer protection laws.

11. GDPR Data Processing

Where we process personal data on your behalf as a data processor (as defined under the General Data Protection Regulation), such processing shall be governed by a separate Data Processing Agreement (DPA) that complies with GDPR Article 28 requirements. We will notify you of any intended changes concerning the addition or replacement of sub-processors, giving you the opportunity to object to such changes. Our current list of sub-processors is available upon request by contacting privacy@optimalmatch.com.

12. Modifications & Notifications

We may modify these Terms at any time. When we make material changes, we will provide at least 30 days' prior notice by posting the updated terms on our website with a revised date and by sending email notification to the address associated with your account. Your continued use of our services after the effective date of the revised terms constitutes your acceptance of the changes. If you do not agree to the modified terms, you must discontinue use of our services before the effective date.

13. Indemnification

You agree to indemnify, defend, and hold harmless Unidatum Integrated Products LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the services, your violation of these Terms, or your violation of any third-party rights. This indemnification obligation does not apply to the extent prohibited by applicable law, including EU consumer protection regulations.

14. Severability & Entire Agreement

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent. These Terms, together with our Privacy Policy, Cookie Policy, and any applicable Data Processing Agreement, constitute the entire agreement between you and Unidatum Integrated Products LLC regarding your use of our services and supersede all prior agreements and understandings.

Privacy Policy

Last updated: March 1, 2026

1. Introduction & Scope

This Privacy Policy explains how Unidatum Integrated Products LLC, operating as OptimalMatch ("we", "us", or "our"), collects, uses, shares, and protects your personal information when you visit our website, use our platform, or interact with our AI-powered sales and marketing services. This policy applies to all users worldwide, including those in the European Economic Area (EEA), the United Kingdom, and California, United States.

2. Data Controller & Contact

The data controller responsible for your personal data is:

For any privacy-related questions or to exercise your data rights, please contact our DPO at the email address above.

3. Information We Collect

We collect information you provide directly, including your name, email address, company details, and payment information. Our platform also collects usage data such as call logs, campaign performance metrics, and interaction analytics to improve your AI agents' performance.

  • Information you provide directly: Name, email address, phone number, company details, job title, billing and payment information, and any other data you submit through forms, account registration, or customer support interactions.
  • Automatic data collection: IP address, browser type, device information, operating system, referring URLs, pages visited, time spent on pages, and clickstream data.
  • Platform usage data: Call logs, campaign performance metrics, AI agent interaction analytics, lead scoring results, and pipeline management data.
  • Sensitive personal information: We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If such data is inadvertently captured through AI agent interactions, it is promptly deleted upon identification.

4. Legal Basis for Processing (GDPR Art. 6)

For users in the EEA and UK, we process personal data based on the following legal grounds:

  • Consent (Art. 6(1)(a)): Where you have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications or enabling non-essential cookies.
  • Contract performance (Art. 6(1)(b)): Processing necessary to perform our contract with you, including providing AI agent services, managing your account, and processing payments.
  • Legitimate interests (Art. 6(1)(f)): Processing necessary for our legitimate interests, such as improving our services, preventing fraud, ensuring network security, and conducting analytics, provided these interests are not overridden by your rights and freedoms.
  • Legal obligation (Art. 6(1)(c)): Processing necessary to comply with legal obligations, such as tax reporting, regulatory compliance, and responding to lawful requests from public authorities.

5. How We Use Your Data

Your data powers your AI agents. We use it to train and optimize your Voice Receptionist responses, improve Sales Agent qualification accuracy, refine ad targeting, and enhance landing page conversion rates. We never sell your data to third parties or use it for purposes unrelated to your services.

  • Providing and maintaining our AI-powered sales and marketing platform
  • Training and optimizing your Voice Receptionist and Sales Agent responses
  • Improving ad targeting accuracy and landing page conversion rates
  • Processing transactions and managing billing
  • Communicating service updates, product announcements, and marketing materials (with consent)
  • Analyzing usage patterns to improve our services and user experience
  • Ensuring platform security and preventing fraud or abuse
  • Complying with legal obligations and resolving disputes

6. Data Recipients & Third Parties

We do not sell your personal information. We may share data with the following categories of recipients, only to the extent necessary:

  • Infrastructure providers: Cloud hosting, content delivery, and data storage services that support our platform operations.
  • Payment processors: Secure payment gateways for billing and transaction processing.
  • Analytics providers: Tools that help us understand usage patterns and improve our services, configured to anonymize or pseudonymize data where possible.
  • Legal and regulatory bodies: When required by law, court order, or to protect our legal rights.

All third-party service providers are contractually obligated to protect your data and may only process it for the specific purposes we have authorized.

7. International Data Transfers

Your personal data is primarily stored and processed in the United States. If you are located in the EEA, UK, or another region with data protection laws, your data may be transferred to and processed in countries that may not provide the same level of data protection. In such cases, we rely on appropriate safeguards including the European Commission's Standard Contractual Clauses (SCCs) and, where applicable, the UK International Data Transfer Addendum to ensure an adequate level of protection for your data.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days by default, with configurable retention periods available. Upon account termination, data is available for export for 30 days, then securely deleted.

  • Account data: Retained for the duration of your active account plus 30 days after termination for data export.
  • Call recordings: 90 days by default, with configurable retention periods available.
  • Campaign and analytics data: 24 months from the date of collection.
  • Billing and transaction records: 7 years to comply with tax and accounting obligations.
  • Support correspondence: 3 years from the date of resolution.

9. Your Rights

You have the right to access, correct, or delete your personal data at any time. You can export your data through the dashboard or by contacting our support team. We comply with applicable data protection regulations and will respond to data requests within 30 days.

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to restriction: Request that we limit the processing of your data.
  • Right to data portability: Receive your data in a structured, commonly used, machine-readable format.
  • Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: Withdraw previously given consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our DPO at privacy@optimalmatch.com. We will respond within 30 days of receiving your request.

10. Your Rights Under CPRA

If you are a California resident, the California Privacy Rights Act (CPRA) provides you with the following rights:

  • Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
  • Right to delete: Request deletion of your personal information, subject to certain exceptions.
  • Right to correct: Request correction of inaccurate personal information.
  • Right to opt-out of sale or sharing: We do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will provide a clear opt-out mechanism.
  • Right to limit use of sensitive personal information: Direct us to use sensitive personal information only for purposes necessary to provide our services.
  • Right to non-discrimination: We will not discriminate against you for exercising any of your CPRA rights.

To exercise your CPRA rights, contact us at privacy@optimalmatch.com. We will verify your identity before processing your request and respond within 45 days.

11. Cookies & Tracking

Our website uses essential cookies to maintain your session and preferences. Analytics cookies help us understand how visitors interact with our site. You can manage cookie preferences through your browser settings. Our AI agents do not use cookies and operate solely through API-based interactions.

For detailed information about the specific cookies we use, their purposes, and durations, please see our Cookie Policy.

12. Data Security

We protect your data with enterprise-grade encryption both in transit (TLS 1.3) and at rest (AES-256). Our infrastructure undergoes regular security audits and penetration testing. Access to customer data is strictly limited to authorized personnel and automated systems required for service delivery.

We maintain organizational security measures including employee security training, access control policies, incident response procedures, and regular security assessments. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay, in accordance with GDPR Article 33.

13. Automated Decision-Making & Profiling

Our platform uses AI-powered systems including autonomous voice agents and sales automation tools that process data to generate lead scores, qualify prospects, and optimize campaign performance. These systems may involve automated decision-making and profiling. Where automated decisions produce legal effects or similarly significantly affect you, you have the right to request human intervention, express your point of view, and contest the decision. Contact our DPO at privacy@optimalmatch.com to exercise this right.

14. Children's Privacy

Our services are designed for business use and are not directed at individuals under 16 years of age (or under 13 in jurisdictions where that is the applicable age of digital consent). We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take immediate steps to delete that information.

15. Filing Complaints

If you believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection supervisory authority. For users in the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk. For users in the EU, please contact your national data protection authority. We encourage you to contact us first so we can try to resolve your concern directly.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last updated" date and, where required, by sending you an email notification. We encourage you to review this policy periodically.

17. Contact

For privacy-related inquiries, data access requests, or concerns about how your information is handled, contact our team through the contact page. We take every inquiry seriously and respond promptly.

We take every inquiry seriously and respond promptly, typically within 30 days.